ViaPath Visitor Web 8.0 (2024)

How do I register in the visitation scheduling system? Back to top

Note: Online visitor registration is not allowed at all facilities. If you are not allowed to register online, please register in person at the facility.

1. From the Log On page, click the "Register Today" button.
2. On the Log On Information page, enter a valid e-mail address in the fields provided.
3. Click the "Next" button.
4. On the Personal Information page, enter the required information in the fields provided.
5. Click the "Next" button.
6. On the Personal Identification page, choose an identification type from the drop down list.
7. Enter the required information in the fields provided.
8. Click the "Next" button.
9. On the Verify Information page, review your Personal Information.
10. If the information is correct, click to check the box "I verify the above information is correct." If the information is not correct, click a navigation link on the right side of the page to return to a previous page (example: Personal Information). Continue through the pages until you return to the Verify Information page.
11. Enter the Security Code displayed within the colorful box in the field provided.
    Note:
    • Do not use spaces.
    • All characters are UPPERCASE or numbers.
    • Do not use the letter "O"; use 0 (zero) instead.
12. Click the "Finish" button. You will receive a confirmation e-mail containing your password.

Why do I have to provide my e-mail address? Back to top

The e-mail address is one of your unique identifiers in the visitation scheduling system. The email address can be used to log into the system to schedule visits, to send your initial password, and to notify you of a canceled visitation.

Why do I have to provide my phone number? Back to top

The phone number may be used to notify you of a canceled visitation.

What if the Security Code is not accepted? Back to top

• Do not use spaces.
• All characters are UPPERCASE or numbers.
• Do not use the letter "O"; use the number 0 (zero) instead.

If you continue to have trouble with the security code, you may generate a new code by refreshing the page.

What if I do not receive the confirmation e-mail containing my password? Back to top

• Make sure you completed registration. If you did not see the Visitor Added page, your registration was not completed and you will not receive a confirmation e-mail.
• The confirmation e-mail is sent out immediately after you register; however, it may take up to several hours for an e-mail to be received.
• Check your SPAM, BULK or JUNK folder for the e-mail.
• Make sure that you entered the correct e-mail address.

If you do not receive your e-mail, please contact the facility for assistance.

What if I forgot my password? What if my password does not work? Back to top

Note: Passwords are case sensitive.

1. From the Log On page, click the "Forgot your Password?" link.
2. On the Reset Password page, enter the e-mail address you have saved in the visitation scheduling system.
3. Enter the Security Code displayed within the colorful box in the field provided.
4. Click the "Reset Password" button. You will also receive a confirmation e-mail containing your new password.
5. Click the "Return to Login" link to access the visitation scheduling system.

How do I update my account information? Back to top

1. Log on to the visitation scheduling system.
2. From any page, hover your mouse cursor over the My Account tab.
3. Click the link that corresponds to the information you wish to update.
4. Enter the required information in the fields provided.
5. Click the "Update" button. A message will display stating your information has been successfully updated.

1. From any page, hover your mouse cursor over the My Account tab, click on the Manage Inmates option.
2. On the Manage Inmates page, click the "Add to My Inmates" link.
3. Add the inmate:
   • If you know the Inmate ID, enter the Inmate ID in the field provided and click the "Add Inmate" button; or,
   • If you do not know the Inmate ID, search for the inmate by name. Enter at least the first two letters of the first and last name and click the "Search" button. Inmates that match the search criteria entered will appear in a list. Click the "Add" link that corresponds to name of the person you wish to visit.

   A message will display that the inmate has been successfully added.

   On the Manage My Inmates page, the inmate has been added and is available for visits. You may edit or remove the inmate from here.

Note: If the facility uses an approval process, approved inmates may appear in your My Inmates list without any action from you. Also, inmates you have added to your My Inmates list may appear as "Not Approved". You must be an approved visitor of an inmate before you can select them for a visit. Please contact the inmate to be added to his/her approval list.

How do I schedule a visit with another non-registered adult visitor? Back to top

If the adult visitor will never visit the facility without you it is recommended to register them through this process. Proceed to Step 1 below.

If the adult visitor may visit the facility without you it is recommended that they register themselves in the visitation scheduling system. Please see: How do I register in the visitation scheduling system? One of the visitors will need to request scheduling privileges and the second visitor must accept the invitation to appear in each other's My Visitors list. Please see: How do I request another visitor become part of My Visitors list?

1. From any page, hover your mouse cursor over the My Account tab, click on the Manage Visitors option.
2. On the Manage Visitors page, under Add to My Visitors or Minor Visitors, click the link to create/register a new adult visitor.
3. Enter and/or edit the information.
4. Click the "Add" or "Add Minor" button.

You may edit or remove the Visitor/Minor from here.

Note: If you entered an email address in for the visitor, they will receive a registration notification.

How do I request another registered adult visitor to become part of My Visitors list? Back to top

Note: Both you and the other visitor must be registered in the visitation scheduling system separately.

1. From the Manage Visitors page, click the link to request another visitor to become part of your My Visitors list.
2. Enter the Visitor ID in the field provided. Visitor ID's are located under the main heading to the right of the visitor's name on the right hand side of the page.
3. Click the "Make Request" button.

The visitor will be notified of your request via e-mail. The visitor will have the option to Accept, Reject or Block your request. On your Manage My Visitors page, you will see your request under Waiting for Response. If approved, the visitor will appear in your My Visitor list and on the Manage Visitors page. You may now schedule visits with that visitor.

How do I accept a request from another visitor to become part of their My Visitors list? Back to top

1. On the top of the page, under the main menu, a red icon with a number will appear over the user notification icon indicating that you have a pending visitor request. You may also see pending requests by going to the My Visitors page.
2. Under Waiting for Response, click the "Accept", "Reject", or "Block" link next to the visitor's name.

Note: If the minor has already been registered in the system by another user, contact the facility to have the minor added to your "My Visitors" list.

Note: The facility selects the age at which a minor must be registered as an adult.

Note: A minor visitor cannot schedule a visit with an inmate. They must be scheduled with a registered adult.

1. From any page, hover your mouse cursor over the My Account tab, click on the Manage Visitor option.
2. On the Manage Visitors page, under Minor Visitors, click the link to register and add a new minor visitor to your My Visitors list.
3. Enter the required information.
4. Click the "Register and Add" button.
5. On the Manage Visitors page, the Minor has been added and is available for visits. You may edit or remove the Minor from your My Visitors list.

1. Your child must first be added to the visitation scheduling system as a minor visitor. If you have not yet added your child, please see: How do I add a minor visitor?
2. Once your child has been added to the visitation scheduling system as a minor visitor, please see: How do I schedule a visit?

Note: There are several scheduling shortcuts on the homepage that allow you to select only one additional visitor. These shortcuts are not recommended for planning a visit in which there are more than two visitors.

1. From any page, click on the Visitation tab.

2. On the Choose Visitor page, select additional visitors you would like to take part in the visit by checking the box next to their name. Click Next.

   If you have not added the visitor to your My Visitors list, click the "Add a New Visitor" link. Follow the steps in Questions 10-13 to add a visitor to your My Visitors list.

3. On the Choose Inmate page, select the inmate you wish to visit from the list of inmates in the dropdown. Click Next.

   If you haven't added inmates to your My Inmates, click the "Search for an Inmate" link.

   Enter the required search criteria and click the "Search" button. Inmates that match the search criteria entered will appear in a list at the bottom. Click the "Select" link that corresponds to the name of the person you wish to visit.

   Note: The selected inmate will be automatically added to your My Inmates list.

   Note: If the facility uses an approval process, you must be an approved visitor of an inmate before you can select them for a visit.

4. On the Choose the Date/Time/Location page, select a date by clicking on the calendar icon and selecting the date or by entering the date for the visit by typing it in the field provided.

   Note: Certain days might not be available for selection based upon facility scheduling policies, special events (Holidays, weather closures, etc.), and/or facility established restrictions.

5. OPTIONAL. Choose a Visitation Center from the dropdown list. If you do not have a preference, choose No Preference.
6. OPTIONAL. Choose a Time of Day range from the dropdown list. If you do not have a preference, choose No Preference.
7. Click the "Search" button.
8. If no visitation times are available based upon your selection, a message will display. Change your selection criteria and click "Search" again. See question: Why are there no visitation times available?
9. Click the "Select" link that corresponds to the desired visitation time.
10. Choose the Relationship the visitor(s) has with the inmate from the dropdown list.

Review your selections. If you wish to make changes to your selections, click the "Change" link next to the item you wish to change. If you wish to add additional visitors to the visit, click the "Add Additional" link.

Note: As a result of adding visitors to the visit, you may be directed to the Choose the Date/Time/Location page to reselect your desired visitation time. Follow steps 4 through 19.

11. Click the checkbox to confirm that you agree to the Facility's Visitation Policy.
12. When the information displayed is correct, click the "Confirm" button.

13. On the Summary page, a message will display stating your visitation has been confirmed and the status of the visit will change to Confirmed. You will also receive a confirmation via e-mail. If you do not receive confirmation back, it may be necessary to reselect the date, time and/or location of the visit.

    If you do not receive confirmation and the visit status changes to Conflict, click "Change" next to the Time and Date section. You will be directed to the Choose the Date/Time/Location page to reselect your desired visitation time. Follow steps 4 through 19.

Why are there no visitation times available? Back to top

There may not be any visitation times available due to any of the following conditions:

• All available time slots have been taken.
• The facility does not allow visitation during the chosen time period. This may be a temporary or permanent change to the visitation schedule.
• The inmate already used up their allowed number of visits during the chosen time period.
• The visitor already used up their allowed number of visits during the chosen time period.
• The inmate has a restriction or event that does not allow scheduling during the chosen time period.
• The visitor has a restriction that does not allow them to schedule a visit with the inmate for the chosen time period.

1. On the Home Page for the visit, click the red "X" that coincides with the visit you would like to cancel, or click on any part of the visit information to access the Summary Page. On the Summary Page, in the right hand column click "Cancel Visit".

   Note: The facility may restrict when a visit may be canceled.

2. A pop-up message will display asking you to confirm that you want to cancel the visit. Click the "Yes" button to cancel.

3. This visit will be removed from Upcoming Visits and will appear under the heading Canceled Visits until the originally schedule time has passed.

An automated email and/or phone notification will be sent if the visit was canceled by the facility. If you did not receive a notification, you may need to update your account information on file. To update your account information, see question: How do I update my account information?

A visit may be canceled by the facility due to the following reasons:

• The inmate has been moved to a different location and the visit cannot be rescheduled.
• The inmate has been released.
• One or more of the visitation stations has become unavailable.
• The facility has changed the visitation schedule. This may be a temporary or permanent change.
• The inmate or visitor has been placed on restriction.

How do I view past scheduled and/or canceled visits? Back to top

1. From any page, hover your mouse cursor over the Visitation tab.
2. Click "View Visit History".

3. From the View Visit History page, click on any part of the visit information to view the originally scheduled visit information.

Please note that ViaPath Technologies does not sell personally identifying information about the users of our services to any third parties.

ViaPath must deny your request to delete the personal information. Please understand that ViaPath operates in a highly regulated industry and is subject to applicable rules and regulations of various federal and state governmental and quasi-governmental agencies. ViaPath may retain persona information to:

• comply with federal, state or local laws;
• comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state or local authorities; and
• cooperate with law enforcement agencies concerning conduct or activity that we believe reasonably and in good faith may violate federal, state or local law.

For example, under the California Consumer Protection Act, we may retain personal information for certain excepted purposes, including to:

• complete transactions for which the personal information was collected in order to provide goods or services that you have requested;
• take actions reasonably anticipated within the context or our ongoing business relationship with you;
• otherwise perform our contractual relationship with you and the third party’s ViaPath provides services to; or
• comply with a legal obligation.